We do not do glamour shots of furnaces. Instead, here is the dispatch board's own record: season, town, job, outcome. Below it, the diagrams we sketch on kitchen tables to explain what we are proposing.
The log, past twelve months
A representative sample from the dispatch record, most recent winter through this summer.
Tech on site by 7:40pm, motor from truck stock, heat back by 9:15pm.
Jan · deep winter
Security-Widefield
1962 ranch, cracked heat exchanger found on camera during a tune-up.
Same-week changeout. Load calc sized the new furnace down from 100k to 66k BTU.
Feb · cold snap
Colorado Springs · Old North End
1920s two-story, upstairs freezing. Undersized return, duct leaks in the chase.
Second return added, chase sealed. Upstairs now within 2° of the thermostat.
Apr · shoulder
Colorado Springs · Briargate
Spring maintenance visit, plan member. AC capacitor reading 30% below spec.
Replaced on the spot. That house did not join the July breakdown queue.
May · pre-summer
Fountain
Swamp cooler retirement. Roof patched, first-time central AC.
2.5-ton system with new coil, sized by Manual J. Two days including electrical.
Jun · early heat
Monument
Furnace and AC both past 20 years. Owner wanted one system, not two.
Dual-fuel cold-climate heat pump, existing gas line kept for backup below 10°F.
Jul · 98° week
Colorado Springs · Southeast
AC dead during the hottest week of the year. Swollen run capacitor.
Same-day repair, parts from truck stock, cooling back within the hour.
Jul · monsoon
Security-Widefield
Back bedrooms 8° hotter than the hallway. Duct test showed 27% leakage.
Crawlspace runs sealed with mastic, leakage down to 8%. Rooms now even.
Aug · late summer
Colorado Springs · Northgate
Garage gym unusable after noon. No ductwork to extend.
Single-zone mini-split, one day. Heats the space in winter too.
Sep · first frost
Fountain
Pre-season furnace checks, eleven plan members in one week.
Two weak igniters caught and replaced before the first real cold night.
How the equipment goes together
The kitchen-table diagrams
Every estimate comes with a sketch like these, so you can see exactly what is being proposed and where it goes.
Furnace changeout, the standard layout. Sizing comes from a load calculation with altitude derate, not from the label on the old unit.Split-system AC added to an existing furnace. The coil rides the furnace plenum, so duct condition matters as much as the new equipment.Multi-zone mini-split heat pump. Each room gets its own setpoint, which ends the upstairs-versus-downstairs thermostat argument for good.
Want your house on next year's log?
Tell us the symptom and the town. We will tell you what it usually takes.